A friend of mine once joked to me that his business would be 100% perfect if he just did not have to deal with clients. Of course, clients are the lifeblood of almost any company, and you will not be in business long if you do not know how to keep them happy. That can often be more difficult than it sounds at times. Are you having trouble with your clients? Here are some suggestions you can try that will help to smooth things over:
Know your stuff
A sure way to mess things up and lose a client’s confidence is to not do your homework. If you are not willing to take the time to know the things you need to in order for your business relationship to work, then it is doomed from the start. Make sure that you understand everything necessary to keep things moving along and also be able to answer any questions the client might have about procedure and other basic steps.
Done something wrong? Admit it
No one wants to make a mistake in a business relationship of any kind, but when it happens, and it is your fault, you need to own up to any and all mistakes. Lying to a client and trying to pass off the blame is a foolish and fatal error that will come back to haunt you.
No matter what your business, you will inevitably end up with a client that is more trouble than they are worth. However, if you want to sever the business relationship, you should be careful about it. Going scorched earth may feel very satisfying at the time, but it may lead to unanticipated problems that end up being far worse than the ones the client caused you in the first place. Take a few deep breaths and then do the right thing.